Archive for the ‘Technical Support’ Category

Out of the Shop and Into The Office

It was 2014 when I first walked through The Crowley Company’s doors. I had a feeling then that this place would become an important one for me, but I couldn’t have predicted the impact it would have on my understanding of myself and the world. As I leave the Technical …

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Jobs Well Done

Our week ended on a high note this past Friday. Not only were three Crowley Imaging employees singled out (tripled out?) at the division’s quarterly meeting, we also received a client letter that was glowing in its commendation for one of Crowley’s senior technicians. While every employee is critical to …

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New Year, New Resolutions: Goals for Growth in 2015

At The Crowley Company, when we think of resolutions, we usually think about image resolution. Megapixels, DPI, true optical vs. interpolated resolution, we could write an entire blog about it (oh wait, we did) but that’s not the topic this week. Instead, we’re thinking about the changes 2015 may bring and …

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From Scanning to Salmon: Installing an InoTec in Alaska

In April, we discussed technical support services and celebrated the 50th state milestone of Crowley technician Steve Sheckels. Today, we take a look into the life of another Sheckels brother, Kris. You may remember Kris as the imaging specialist who scanned the Rosenberg diary under armed guard. Now a Crowley …

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Crowley’s Traveling Technician

On March 26th, Steve Sheckels, a Crowley field service engineer, accomplished a pretty impressive milestone: he visited his 50th United State in the course of doing business. Steve’s a talented technician and instructor and has traveled the U.S. and beyond performing scanner and imaging equipment installations, training and …

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The True Cost of Ownership: Used Scanners

Over the last two weeks, the imaging experts at Crowley have explored the true cost of ownership of production-level digital scanners. Remember, not all scanners are created equal and comparisons must take more factors into consideration than just price. The true cost of ownership looks past the price …

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The Down Low on TCO (Total Cost of Ownership), Part 2

 

In last week’s blog, we set forth the premise that not all scanners are created equal. There is much more to consider at purchase than the quoted price. After more than three decades of selling and manufacturing digital and analog imaging systems, The Crowley Company has developed a three-point system …

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The Down Low on TCO (True Cost of Ownership) Part 1

 

In more than thirty years of demonstrating production-level digital scanners and analog equipment to clients worldwide, Crowley has found that one fact has remained constant: comparisons are very rarely apples-to-apples. Once the client need has been clarified (fodder for another blog), there are often multiple scanner options available. Sometimes they’re …

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